退換貨政策

Samantha P on P的產品有品質保證嗎？

絕對有品質保證！我們致力讓您百分百滿意。為確保您得到最好的產品，每件貨品都經過Samantha P on P 的團隊成員親手檢查才送到顧客手上！縱使我們盡力確保你的產品在送達時狀態完美，也無法完全避免意外的發生。如果您發現產品有任何問題，請拍照紀錄有關問題，並馬上與我們聯絡。Samantha P on P會有專人為您跟進，尋求解決方法，保證滿意。

如你要退回您的產品，請於收到貨品的七天內（根據追蹤記錄上的交貨日期，如適用）電郵我們要求退貨的原因。

如需進一步的退貨指引，請發電郵給我們dianayiu@campell.com.hk。沒有事先通知的退貨恕不受理。

退貨的款項將會根據您付款的方式退還。如果您使用信用卡 / 轉帳卡信用卡或銀行帳戶來付款，PayPal（我們信用卡結算服務提供者）可能需要一段時間來處理與您的銀行的信貸交易。

請注意客戶應負責所有的費用涉及為退回物料。返回包保持對客戶的責任，直到它接受了我們的團隊。因此，我們建議客戶在退貨時通過使用註冊和可追蹤服務來採取必要的預防措施。

All purchases of items from the “Other Works” are final and no refund/return would be granted under any circumstances. Unauthorized returns will be discarded. 如有提問，請電郵至dianayiu@campell.com.hk與我們聯絡。你亦可以在 Facebook 尋求協助。

Does Samantha P on P guarantee its product?

Absolutely, We do! We’re 100% committed to making you happy. Each product is hand checked by a member of Team Samantha P on P before it goes out the door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Should you wish to return your item(s), please kindly email us with the reason of return, within 7 days from receiving your order(according to the delivery date on the tracking record, if applicable).

For further instructions on how to return your order, please email us at dianayiu@campell.com.hk.

Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team.

Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

All purchases of items from the “OtherWorks” are final and no refund/return would be granted under any circumstances. Unauthorized returns will be discarded. Still not getting your answers? Email us anytime at dianayiu@campell.com.hk. You can even contact us on Facebook.

Email: dianayiu@campell.com.hk

Facebook Page: Samantha P on P